Terms of Engagement
Version 1.0 · effective 13 October 2026. These terms apply when a healthcare establishment buys any package of the Hospital Legal Compliance Kit from Vivekanand Law Firm.
Draft for Advocate Vivekanand's approval before publication.
1. Parties
The engagement is between Vivekanand Law Firm, through Advocate Vivekanand, Raghunathpur, Gandak Colony Road, Motihari, East Champaran, Bihar 845401 (“the Firm”), and the healthcare establishment named at checkout, acting through the person who pays (“the Client”). The person paying confirms that they are authorised to engage the Firm for the establishment.
2. Formation and conflict check
Payment is an offer to engage the Firm on these terms. The engagement begins when the Firm confirms it in writing after checking for any conflict of interest, normally within one working day of receiving the Client's details. If the Firm cannot act for the Client, it says so and refunds the full fee.
3. Scope
The Firm will provide the deliverables listed for the chosen package under “What's inside” on the kit page on the date of payment, which forms part of these terms, and nothing more. In summary:
- Essentials (₹7,999, one-time fee). Kit files within 3 working days of receiving the intake details. 1 onboarding call of 30 minutes, within 30 days of delivery. 30 days of written clarifications on using the kit. Corrected copy of any kit document if the law it relies on changes within 6 months of delivery.
- Professional (₹24,999, one-time fee). Kit files within 3 working days; applicability assessment and gap report within 10 working days of receiving the completed questionnaire and document copies. 1 onboarding consultation of 60 minutes and 1 gap-report review of 30 minutes. 90 days of written clarifications on the kit and the gap report. Corrected copies for 12 months from delivery.
- Annual (₹59,999, per year). Professional deliverables as above; annual review scheduled within 30 days of onboarding. Consultation allowance of 6 hours a year, in sessions of up to 60 minutes, in addition to scheduled reviews. 12 months from the onboarding date. Update notices with revised templates whenever a law the kit relies on changes. Renews only on the hospital's written confirmation and payment; fee for the next year notified 30 days in advance.
- Group. Scope, fee and timelines as set out in a separate engagement letter.
4. What is not included
- Replies to legal notices, show-cause notices and inspection reports
- Representation before the registering authority, BSPCB, consumer commissions, police or courts
- On-site audits beyond those included in the chosen package
- Drafting of procedure-specific clinical consent content (prepared by the treating clinicians; the firm can review it)
- Government application and registration fees, penalties and late fees
- Technical certificates: fire audits, structural stability, electrical inspection, AERB quality-assurance tests, equipment calibration
- Tax and accounting work, which remains with the hospital's Chartered Accountant
Any such work is quoted in writing and begins only on the Client's written acceptance.
5. Fees and payment
Fees are the Firm's professional fees, payable in advance through Razorpay. The Firm does not add GST to its fees; where GST applies to legal services supplied to a business entity, the recipient pays it under reverse charge. Government fees, penalties and third-party charges are payable by the Client directly. No fee depends on the outcome of any matter.
6. The Client's part
- Give accurate particulars of the establishment and its services, and the documents the package calls for.
- Not send any patient's name, records or clinical information to the Firm through the website, checkout, WhatsApp or email, unless the Firm asks for a specific document in connection with separately engaged work.
- Adopt, adapt and implement the documents through its own management, and have procedure-specific clinical consents prepared by its treating doctors.
- Tell the Firm promptly of any notice, inspection or claim on which it wants advice.
7. Nature of the deliverables
The kit organises the Client's compliance and provides templates and trackers prepared by the Firm with the law stated as on the edition date. It does not by itself make the establishment compliant and does not guarantee any registration, licence, inspection result or legal outcome. Items marked as pending verification are not advice that the requirement does or does not apply. Advice on a particular situation is given only in a consultation or in writing under the engagement.
8. Consultations
Consultations are by phone or video at times agreed with the Firm, within the period stated for the package. Unused consultation time lapses at the end of that period and is not refunded.
9. Licence to use
The Client may use, copy and adapt the deliverables for its own establishment (and, under a Group engagement, for the facilities named in it). The Client may not resell, publish or distribute them to others. The Firm keeps the copyright in its templates.
10. Confidentiality
The Firm keeps the Client's information confidential, subject to its professional duties and the law.
11. Limitation
The Firm's liability arising from an engagement under these terms is limited to the fee paid for it, except where the law does not permit such a limit.
12. Ending the engagement
The Client may cancel as set out in the Refund and Cancellation Policy. The Firm may end the engagement if continuing would breach its professional duties, refunding the fee for work not done.
13. Law and jurisdiction
These terms are governed by the laws of India. Courts at Motihari, East Champaran have jurisdiction.
14. Bar Council of India rules
Information about this service is provided to persons who seek it of their own accord. Nothing on the kit page is intended as an advertisement or solicitation, or as legal advice.
15. Contact
+91 99581 73388 · vivekanandlawfirm@gmail.com · Raghunathpur, Gandak Colony Road, Motihari, East Champaran, Bihar 845401